Terms & Conditions

Welcome to Go Trading. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms.

1. Definitions

• "Company" refers to Go Trading, a trading company based in the Netherlands
• "Services" refers to import, export, logistics, and related trading services
• "Client" or "Customer" refers to any individual or entity engaging our services
• "Agreement" refers to any contract or service agreement between the Company and Client

2. Services Overview

Go Trading provides international import and export services including:

• Product sourcing and procurement
• Logistics and shipping arrangements
• Customs clearance and documentation
• Trade consultation and advisory services
• Market research and business development support

3. Service Agreements

3.1 Quote Validity

All quotes provided are valid for 30 days unless otherwise specified. Prices are subject to change based on market conditions, exchange rates, and other external factors.

3.2 Service Confirmation

Services are confirmed upon:

• Signed service agreement or purchase order
• Receipt of required advance payment
• Completion of necessary documentation

3.3 Scope Modifications

Any changes to agreed services must be confirmed in writing and may result in price adjustments and timeline modifications.

4. Payments and Pricing

4.1 Payment Terms

Standard payment terms are:

• 50% advance payment upon order confirmation
• Balance payment before shipment or delivery
• Alternative payment terms may be agreed upon for established clients

4.2 Currency and Exchange Rates

All prices are quoted in EUR unless otherwise specified. Exchange rate fluctuations may affect final pricing for international transactions.

4.3 Additional Costs

Clients are responsible for:

• Customs duties and taxes
• Additional inspection or certification fees
• Storage costs for delayed collections
• Changes requested after service confirmation

5. Client Responsibilities

5.1 Information Accuracy

Clients must provide accurate and complete information regarding:

• Product specifications and requirements
• Delivery addresses and contact information
• Regulatory and compliance requirements
• Any special handling or transportation needs

5.2 Documentation

Clients must provide all necessary documentation including:

• Import/export licenses where required
• Product certifications and specifications
• Insurance requirements and preferences
• Special instructions or handling requirements

5.3 Compliance

Clients are responsible for ensuring their requirements comply with all applicable laws and regulations in origin and destination countries.

6. Company Responsibilities

6.1 Service Standards

We commit to:

• Providing professional and timely service
• Maintaining transparent communication throughout the process
• Ensuring compliance with applicable trade regulations
• Protecting client confidentiality and proprietary information

6.2 Quality Assurance

We will make reasonable efforts to ensure service quality but cannot guarantee specific outcomes due to factors beyond our control.

7. Limitations of Liability

7.1 Force Majeure

We are not liable for delays or failures caused by:

• Natural disasters, pandemics, or acts of God
• Government actions, regulations, or sanctions
• Transportation strikes or port closures
• Supplier failures or production delays
• Currency restrictions or banking limitations

7.2 Liability Limits

Our maximum liability for any claim is limited to the total fees paid for the specific service in question. We are not liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Third-party claims or actions
• Damages exceeding our service fees

8. Product Quality and Inspection

8.1 Quality Standards

While we assist in supplier verification and quality control, final product quality responsibility remains with the supplier and client.

8.2 Inspection Services

Pre-shipment inspection services are available upon request at additional cost. Inspection reports are advisory and do not constitute quality guarantees.

8.3 Disputes

Product quality disputes must be reported within 7 days of delivery. We will assist in resolution efforts but are not liable for supplier performance.

9. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and trade secrets
• Supplier details and pricing information
• Transaction specifics and commercial arrangements
• Any proprietary information shared during our engagement

10. Intellectual Property

All intellectual property rights in our website, marketing materials, and proprietary processes remain our exclusive property. Clients retain rights to their own intellectual property and trade secrets.

11. Termination

11.1 Termination Rights

Either party may terminate services:

• With 30 days written notice for ongoing agreements
• Immediately for material breach of terms
• For non-payment or failure to provide required documentation

11.2 Termination Effects

Upon termination:

• All outstanding fees become immediately due
• We will complete services already in progress
• Confidentiality obligations continue indefinitely

12. Dispute Resolution

12.1 Negotiation

Disputes should first be addressed through direct negotiation between the parties.

12.2 Mediation

If negotiation fails, disputes will be submitted to mediation under the rules of the Netherlands Arbitration Institute.

12.3 Governing Law

These Terms are governed by Dutch law and subject to the exclusive jurisdiction of Dutch courts.