Privacy Policy

At Go Trading ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Request quotes or services
• Subscribe to our newsletters
• Communicate with us via email, phone, or WhatsApp

This information may include:

• Name and contact information (email, phone number, address)
• Company name and business information
• Product or service requirements
• Payment and financial information (when processing transactions)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Device information

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our import/export services
• Processing quotes and service requests
• Communicating with you about our services
• Sending relevant business updates and newsletters
• Complying with legal and regulatory requirements
• Protecting against fraud and ensuring security
• Analyzing website usage to improve user experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Shipping and logistics services
• Payment processing
• Website hosting and maintenance
• Email marketing services

3.2 Business Partners

We may share necessary information with our business partners, suppliers, and vendors to fulfill your service requests.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Employee training on data protection
• Access controls and authentication procedures

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Contact information: Until you request removal or unsubscribe
• Transaction records: As required by applicable business and tax laws
• Website analytics data: Up to 26 months

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

8. International Transfers

As a global trading company, we may transfer your personal information to countries outside your residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: